Rockingham Cars Ltd - Privacy Statement

Customer Privacy Policy

This policy is a summary of how we process your personal data.

Rockingham Cars Limited are usually the controller of your personal data. A controller is a company that decides why and how your data is processed.

Both we along our Finance Providers and Manufacturer Partners are also at times joint controllers of your personal data.

How and what personal data we collect

• Information you give to us by phone, email, post or in person
• Information about you we collect automatically (eg. Cookies on our website) see www.rockinghamcars.co.uk/site/nd-cookies-policy/
• Data we receive from other sources (eg Credit Reference Agencies “CRAs”, Manufacturers etc)

How we use your personal data

·       Where you have provided your consent

·       When there is a legitimate interest (eg. Some marketing, reporting and analysis and to create a better understanding of you as a customer)

·       Where we are required to comply with our legal obligations, including the detection and prevention of fraud, crime and money laundering

·       When it is in your vital interest

·       When we are required to perform our Agreement with you

Our Finance and Manufacturer Partners

When you provide your personal information to us we may process this on our Finance and Manufacturer partner IT systems. Both our Finance and Manufacturer Partners are responsible for your personal information they receive. We are not responsible for how they process your data.

Our principle Finance and Manufacturer Partners are:

·       FCA Automotive Services www.fcaautomotiveservices.co.uk

·       Santander Consumer Finance T/A Mazda Financial Services www.santanderconsumer.co.uk

·       Leasys www.leasys.com/uk

·       Fiat Chrysler Automobiles UK Ltd www.fcagroup.com

·       Mazda Motors UK Ltd www.mazda.co.uk

Sharing personal data with others

We may also share your personal data with the following:

·       Our partner product and service providers (eg. Insurance, breakdown assistance)

·       Our regulators, the police, fraud prevention agencies and the DVLA

·       Our compliance company TRACS www.fisconline.co.uk

·       Our IT providers Eight Technology www.dealerweb.org and CDK Global www.cdkglobal.co.uk

·       Credit Reference Agencies (see below)

We never sell your data to any third parties. We will only share your data with companies acting on our behalf when there is a legitimate reason to contact you.

Credit Reference Agencies

When we are acting as a credit broker ie. Completing a Finance Application on your behalf, we will be share your personal data with CRAs for underwriting purposes and to verify your identity. Before we do so, we require your consent or otherwise your finance application will not proceed. CRAs share your data with other companies and full details are in the Credit Reference Agencies Information Notice (CRAIN) available at www.experian.co.uk/crain/ A printed copy is also available from Rockingham Cars on request.

Data storage

Your data will be held securely and in line us meeting our obligations under the General Data Protection Regulations 2018. Some of your personal data may be processed outside the European Economic Area (EEA). We take steps to ensure that your data is safe.

Retention

We will retain your personal data for no longer than is necessary and usually no longer than 7 years from the point of purchase, unless otherwise required.

Your rights:

·       Right of access and to receive a copy of your personal data (unless your request is excessive or unfounded)

·       Right to rectify any errors and / or erase

·       Right to object to the use of your data

·       Right to withdraw your consent (see below)

·       Right to data portability

·       Right to complain to the regulator, the Information Commissioner’s Office www.ico.org.uk

Marketing

For marketing purposes, Rockingham Cars Ltd and our Finance and Manufacturer Partners are each joint data controllers. Together we rely on our legitimate interests to market similar products and services to you.

When you complete a transaction with us you are giving us permission to communicate with you about products and services we each think are of interest to you. We will always try and ensure that any communication with you is relevant, appropriate and in keeping with our aim of providing you with exceptional customer experiences. You may opt-out of receiving any marketing communications before you complete a transaction or at any time afterwards.

We may contact you by telephone, email, SMS or post. We may also analyse our customer databases to enable us to do targeted marketing (known as ‘profiling’).

You may opt-out at any time in the following ways:

·       Email: sales@rockinghamcars.co.uk and include your name and postcode

·       Telephone: 01536 268991

·       Post: Rockingham Cars Ltd, Cockerell Road, Corby, NN17 5DU

Our Finance and Manufacturer Partners may act as a data processor to carry out marketing activities on our behalf. They may contact you if we ask them to but only if you have not opted-out of market communications.

Contact us

If you want to contact about anything in this policy, please contact our Data Protection Officer at:

·       Email: mdh@rockinghamcars.co.uk

·       Telephone: 01536 268991

·       Post: Rockingham Cars Ltd, Cockerell Road, Corby, NN17 5DU

We may also change this policy from time to time and the most up to date version is always available at www.rockinghamcars.co.uk